Refund policy
This page explains how returns and refunds work at TheSculpStore US.
Shopping for shapewear should feel low-risk. If your order isn't right, we've kept our return and refund process straightforward and fair.
30-Day Return Window
You have 30 days from the date your order is delivered to return eligible items.
For a return to be accepted, the item needs to meet every one of the conditions below:
- It has not been worn or used, and remains in its original condition
- All original tags, labels, and packaging are included
- Any accessories that shipped with the item are sent back as well
Our customer service team is on hand if you need help at any stage.
This policy covers orders placed on our US store. If you ordered from our UK store at thesculpstore.com, that store's return policy applies instead.
Who Pays for the Return
Damaged, defective, or incorrect items
If what arrived is broken, faulty, or simply isn't what you ordered:
- Return shipping is on us
- You can choose a replacement or a refund, subject to what we have in stock
All amounts under this policy are handled in USD.
Restocking fees are never charged.
Change of mind, sizing, or style
If you're sending something back for personal reasons, such as the fit, size, color, or style not working for you:
- The cost of return shipping is yours to cover
- Any shipping charges paid on the original order are non-refundable
Hygiene Products
Certain intimate items, underwear included, may be excluded from returns on hygiene grounds. Whenever that's the case, it will be stated plainly on the product page. This exclusion does not apply if the item reaches you damaged, defective, or incorrect.
How to Send Something Back
1. Get in touch
Open a return through our online Returns Portal. You'll be asked for your order details, then to pick the item you're returning and the reason.
2. Pack it up
Wrap the item securely, ideally in its original packaging, and include all tags, accessories, and any paperwork that came with it.
3. Ship it to us
After we've reviewed your request, we'll send you return instructions. Follow the steps in your return authorization email and drop the parcel off with the carrier named there.
Returns are processed at our European returns centre in the Netherlands, which keeps return shipping cheaper for US customers than returning to our Hong Kong office. Use a tracked service and mark the customs form as "Returned goods" so no import charges apply on arrival. Our return address will be provided on request.
Refunds
When your return reaches us, we'll check it against the conditions above.
Approved refunds go back to the payment method used on the original order.
Once your return arrives at our warehouse and passes inspection, we issue your refund within 7 business days. Your bank may take a few more days to show it.
Exchanges
Planning to swap an item for a different size, color, or product? Reach out before you ship anything back.
We'll confirm whether the item you want is in stock and walk you through the next steps.
More Questions?
If anything about returns, refunds, or exchanges is still unclear, you can:
- Browse our FAQ page
- Reach out to our customer support team directly
Contact Information
Store name: TheSculpStore US
Email: support@the-sculpstore.com
Phone: +1 9296218351
TheSculpStore US is operated by SLCollective Limited.
Business Name: SLCollective Limited
Business Registration Number: 78238500
Business address: Unit 2904-05, 29/F Universal Trade Centre No. 3 Arbuthnot Road Central Hong Kong
Contact us:
Monday to Saturday
9:00 AM – 5:00 PM (ET)
We aim to respond to emails within 48 hours.