FAQ
Here are answers to the questions we hear most often at TheSculpStore US.
Orders and Shipping
How long does delivery take?
Orders are processed within 1 to 2 business days, Monday to Friday. Orders placed before 5:00 PM ET are usually processed the same business day. After dispatch, delivery takes about 5 to 8 business days, so most orders arrive within 6 to 10 business days of being placed. See our Shipping Policy for full details.
Do you offer free shipping?
Yes. Shipping is currently free on every order within the United States.
Where do you deliver?
This store delivers within the United States only. Shopping from the United Kingdom? Please order from our UK store at thesculpstore.com.
Where do orders ship from?
Orders ship from our fulfillment partners overseas and are handed to a US delivery partner for the final part of the journey.
Will I have to pay customs fees or import duties?
No. Any import duties are included in our prices, so you will never be asked to pay extra on delivery.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details where available. You can also follow your parcel on our Track Your Order page.
Why did my order arrive in more than one package?
Items may ship separately depending on availability or parcel size. You will receive tracking information for each package where available.
Can I cancel or change my order?
Contact us as soon as possible. We can usually make changes before your order is processed. Once it has been dispatched it can no longer be cancelled, but you may be able to return it under our Return and Refund Policy.
Returns and Refunds
What is your return policy?
You can return items within 30 days of delivery. Items must be unworn and unused, with all original tags, labels, and packaging. If an item cannot be returned for hygiene reasons, this is stated on its product page.
How do I start a return?
Submit your request through our Returns Portal. Once your request is approved, we will email you return instructions.
Who pays for return shipping?
If your item arrived damaged, defective, or incorrect, return shipping is on us. For other returns, such as fit, size, or change of mind, return shipping is paid by you.
When will I get my refund?
Once your return has arrived and been inspected, approved refunds go back to your original payment method. Depending on your bank, the funds can take up to 7 days to appear.
My item arrived damaged or incorrect. What should I do?
Contact us within 30 days of delivery with your order number and photos of the item. We will offer a replacement or a refund, depending on stock.
Can I exchange an item for a different size or color?
In most cases, yes. Contact us before sending anything back so we can check availability and guide you through the exchange.
Products and Sizing
How do I choose the right size?
Most product pages include a size chart. If you are between sizes or unsure, email us and we will help you choose.
Can I place a bulk or group order?
Yes. For larger orders, whether for an event, a team, or an organization, contact us with the details and we will confirm availability and lead times.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay, and Cash App Pay. The options available to you are shown at checkout.
What currency are your prices in?
All prices are in US dollars and include any import duties. Any applicable sales tax is shown at checkout before you pay.
Contact Information
Store name: TheSculpStore US
Email: support@the-sculpstore.com
Phone: +1 9296218351
TheSculpStore US is operated by SLCollective Limited.
Business Name: SLCollective Limited
Business Registration Number: 78238500
Business address: Unit 2904-05, 29/F Universal Trade Centre No. 3 Arbuthnot Road Central Hong Kong
Contact us:
Monday to Saturday
9:00 AM – 5:00 PM (ET)
We aim to respond to emails within 48 hours.